Shipping & returns.

We pack and send orders from Australia. Delivery is calculated at checkout, before you pay.

Where we deliver

We deliver anywhere in Australia and to New Zealand. If your address isn't accepted at checkout, email info@tastetrailfoods.com.au and we'll help.

Delivery options and cost

Standard and express delivery are both offered at checkout, and the exact cost for your address is shown before payment.

Orders are usually packed within one business day. Standard delivery within Australia typically arrives in 2–6 business days, express in 1–3, and New Zealand in 5–10. These are guides from our carrier, not guarantees.

Tracking

Once your parcel leaves us you'll get a confirmation email. If tracking is available for your delivery option, the tracking link is included.

Returns — change of mind

Because we sell food, we can't accept returns or give refunds for change of mind, and we can't resell a pack once it has left us. Please choose your flavours carefully.

Returns — something wrong with your order

If your order arrives damaged, incomplete, incorrect, past its best-before date or not of acceptable quality, we will make it right — a replacement or a full refund, whichever you prefer.

Email info@tastetrailfoods.com.au within 7 days of delivery with your order number and a photo of the problem. We'll sort it out quickly and won't usually ask you to post anything back.

This sits alongside your rights under the Australian Consumer Law, which we don't limit in any way.

Lost or delayed parcels

If your parcel hasn't arrived within the expected window, get in touch and we'll chase it with the carrier. If it's genuinely lost, we'll resend or refund it.

Subscriptions

Subscribe & Save orders are sent monthly on the same schedule as normal orders. You can pause or cancel any time from the My Account page before your next renewal.